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4.4: Employer Survey Report

Employer/Supervisor Survey of GSC Graduates
2019 Summary Results

In July 2019, Graduate Studies in Counseling (GSC) faculty designed a survey for Professional School Counseling (PSC) alumni supervisors and Clinical Mental Health Counseling (CMHC) alumni employers to collect evaluation data relevant to each program. GSC program graduates were asked to provide contact information for their employers, principals, or supervisors. Some CMHC graduates are self-employed and did not need to send employer contact information. Fourteen employers or supervisors were emailed the link to the survey; twelve responded to the survey request.

Respondents were asked to rate GSC graduates on a Likert Scale of 1 to 5 (1=very unsatisfied, 2=unsatisfied, 3=neither satisfied/nor unsatisfied, 4=satisfied, 5=very satisfied, 6=N/A). Ratings were averaged among the twelve Employer/Supervisor Surveys returned.

Counselor Competency  Average Supervisor Rating
 Overall counseling knowledge and skills  4.75
 Psycho-educational groups  5.00
 Student/Client Advocacy  4.83
 Adherence to ethical and legal standards  4.83
 Commitment to counseling professional  4.83
 Diversity Issues  4.75
 Understanding of developmental needs of students/clients 4.75
 Self-awareness and reflection  4.67
 Technology skills  4.67
 Individual Counseling skills  4.58
 Collaboration with professionals  4.58
 Problem solving skills  4.58
 Classroom guidance  4.50
 Classroom management  4.50

 ADDITIONAL COMMENTS: Principals and employers offered comments to underscore their favorable view of our graduates. They are most impressed with the compassion of our graduates and their commitment to their students and clients. Employers were complimentary of the knowledge, professionalism and advocacy of our graduates. When asked for suggestions to improve counselor training, supervisors had few suggestions. One mentioned career and college planning. Another offered the need to know more about IEP and 504 processes. One employer provided this comment: “This graduate has done a GREAT job! Send us more like her!”

SUMMARY: As one can readily observe, employers and principals of our graduates report high level of satisfaction with the training their respective counselors received at Carson-Newman University. Even the counselor competencies that were ranked low had high ratings (a score of 4.2 out of 5.0)! The area rated the lowest among all listed competencies was Use of Data (4.2 average), which places it at a satisfactory level among supervisor ratings. When asked to expand, employers and supervisors offered many positive compliments about our graduates and their counselor training.

IMPLICATIONS: GSC faculty should examine ways to increase use of data, career and college counseling and an understanding of IEP and 504 process for Professional School Counselors. No recommendations for CMHC graduates at this time.

College Rankings Best Baccalaureate College 2015 Yellow Ribbon Participating School